What you need to log in to Truck Stop
Truck Stop is a fuel and logistics platform that lets fleet managers track fuel purchases, monitor driver activity, and manage maintenance records across multiple locations. To log in, you need a username and password that your company's account administrator set up when your fleet first registered with Truck Stop.
If you do not have login credentials yet, contact your fleet manager or the person who handles your company's Truck Stop account. They control who gets access and what information each user can see. You cannot create your own account — it has to be issued by someone with administrative rights at your company.
The login page is at the main Truck Stop website. You will enter your username in the first field, your password in the second, and click the button to proceed. If you have not logged in before, your first login may require you to set a new password or confirm your email address.
Key Takeaways
- Your fleet manager or account administrator must create your Truck Stop login; you cannot set one up yourself.
- You will need a username and password, which you should store securely and never share with other drivers or staff.
- If you forget your password, use the "Forgot Password" link on the login page to reset it using your email address.
- Your first login may prompt you to update your password or verify your email before you can access your account.
- Once logged in, the information you see depends on what permissions your administrator assigned to your user role.
Resetting a forgotten password
Click the "Forgot Password" link on the Truck Stop login page. You will be asked to enter the email address associated with your account. Truck Stop will send you a password reset link to that email — check your inbox and your spam folder if you do not see it within a few minutes.
Click the link in the email. It will take you to a page where you can create a new password. Make sure your new password is at least eight characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols if the system requires it. After you save the new password, return to the login page and enter your username and the new password.
If you do not receive a reset email after five minutes, verify that you entered the correct email address. If the email address in your account is outdated or you no longer have access to it, contact your fleet manager or Truck Stop's support team — they can update your email address or reset your password directly.
What to do if you cannot log in
If you enter your username and password correctly but still cannot access your account, the problem is usually one of three things: your account has not been fully activated yet, your password is incorrect, or your user permissions have been changed or removed.
First, try resetting your password using the "Forgot Password" link. If that does not work, check with your fleet manager to confirm that your account is active and that you still have permission to log in. Sometimes accounts are deactivated if an employee leaves the company or if their role changes. Your administrator can reactivate you or troubleshoot the issue on their end.
If your account is active and your password is correct but you still cannot log in, contact Truck Stop's support team directly. They can check whether there is a technical issue with your account or the login system. Have your username and the email address on file ready when you reach out.
Understanding your dashboard after login
Once you log in successfully, you will see a dashboard that shows information relevant to your role. Fleet managers typically see fuel purchases across all vehicles, driver activity logs, maintenance schedules, and cost reports. Drivers may see only their own fuel card activity, vehicle assignments, and maintenance alerts for trucks they operate.
The left side of the screen usually has a menu with tabs for different sections — Fuel, Drivers, Vehicles, Reports, and Settings are common options. Click any tab to view or manage that category of information. The exact tabs and data you can access depend on the permissions your administrator assigned when they created your account.
If you see a message saying you do not have permission to view a section, that is intentional — your administrator restricted access to protect sensitive company information. If you need access to something you cannot see, ask your fleet manager to update your user permissions.
Keeping your login find
Never share your username or password with other drivers, dispatchers, or coworkers, even if they ask. Your login is tied to your identity in the system, and anything done under your account is recorded as your action. If someone else uses your credentials and there is a problem — a fuel purchase that was not authorized, a report that was altered, or a vehicle record that was changed — you are responsible.
Change your password every 60 to 90 days, especially if you think anyone else might know it. If you use the same password for Truck Stop that you use for email or other accounts, change it when ready — a breach on one site could expose your Truck Stop account. When you log out, make sure you actually close the browser tab or window; do not just walk away from a computer that is still logged in.
If you suspect someone has accessed your account without permission, change your password right away and tell your fleet manager. They can check the login history to see if there were unauthorized attempts and can reset your account if needed.
Logging in from a mobile device
Truck Stop offers a mobile app for iOS and Android that lets you log in and check fuel purchases, vehicle status, and maintenance alerts from your phone or tablet. read the app from the Apple App Store or Google Play Store, open it, and enter the same username and password you use on the desktop version.
The mobile app shows a simplified version of your dashboard — usually fuel activity, driver information, and alerts. Some features available on the desktop site may not be available on the app, such as detailed reporting or account settings. If you need to do something the app does not support, log in on a computer instead.
If you have trouble logging in on your phone, make sure your app is up to date. Open your device's app store, search for Truck Stop, and check whether an update is available. Outdated versions sometimes have login issues that are fixed in newer releases. If updating does not help, try logging out completely, closing the app, and logging back in.
Frequently Asked Questions
What if I am a new driver and do not have a Truck Stop login yet?
Your fleet manager or dispatcher needs to create your account in the Truck Stop system before you can log in. Ask them to set you up and provide you with your initial username and password. You may be asked to change the password on your first login for security reasons.
Can I use the same password for Truck Stop as I use for other accounts?
No — use a unique password for Truck Stop. If that password is compromised on another website, someone could access your Truck Stop account and your company's fuel and vehicle data. A strong, unique password protects both you and your fleet.
What happens if I forget my username?
Contact your fleet manager or Truck Stop's support team with your email address and they can tell you what your username is or reset it. Your username is usually based on your name or employee ID, but only your administrator can confirm what it is in your company's system.
Can I log in to Truck Stop from multiple devices at the same time?
Most Truck Stop accounts allow you to be logged in on multiple devices simultaneously — for example, on your phone and your computer. However, check with your fleet manager about your company's security policy, as some organizations restrict concurrent logins for security reasons.
What should I do if I see login activity I do not recognize?
Change your password when ready and notify your fleet manager. They can review your account's login history to see when and where the unauthorized access happened. Your administrator may also reset your account or enable additional security features to protect it.