Where to find U-Haul locations in Richmond

U-Haul has rental locations throughout Richmond, Kentucky, but they are not all company-owned. Most U-Haul trucks in Richmond come from independent dealers — local businesses like hardware stores, propane dealers, and auto repair shops that partner with U-Haul. A few company-operated locations exist, but the dealer network is larger and often more convenient.

To find a specific location near you, go to uhaul.com, enter "Richmond, KY" as your pickup city, and the site will show every available location with hours and current inventory. You can also call 1-800-GO-UHAUL to speak with someone who can direct you to the nearest open location. Many dealers keep limited weekend hours, so check before you go.

The location you pick for pickup does not have to be the same as your drop-off location. You can rent from a dealer on Main Street and return the truck to a location in another city or state, though one-way rentals usually cost more than round-trip rentals.

Key Takeaways

  • Most U-Haul locations in Richmond are independent dealers, not company-owned stores, so call ahead to confirm hours and truck availability.
  • You need a valid driver's license, proof of residency, and a credit card to rent; some locations may ask for a second form of ID.
  • Reservation prices are lower than walk-in prices, so book online or by phone at least a day ahead if you can.
  • U-Haul charges by the day plus mileage, and you can add insurance, equipment rentals, and moving supplies at checkout.
  • Return the truck on time and with a full fuel tank to avoid late fees and fuel surcharges.

What documents and information you need to bring

When you arrive to pick up your truck, have your valid driver's license ready. U-Haul requires it for every rental. You will also need proof of residency — a utility bill, lease, or bank statement dated within the last 60 days showing your name and current address. Some locations ask for a second form of ID, such as a credit card or passport.

Bring the credit card you used to make the reservation, or a credit card in your name if you are paying at the location. U-Haul does not accept cash or debit cards for the rental itself, though some dealers may accept them for damage deposits or additional fees. The card will be charged for the truck rental, mileage, fuel, and any add-ons you select.

If you are renting on behalf of a business or organization, bring documentation showing you are authorized to sign the rental agreement. U-Haul may also ask for a business license or tax ID depending on the location and the size of the rental.

How to reserve a truck online or by phone

Reserving ahead saves money. Go to uhaul.com, enter your pickup location, date, and time, and the site will show available truck sizes and prices. Prices change based on demand, so the same truck may cost less if you book for a different date or time. Once you choose a truck and confirm your reservation, you will receive a confirmation number by email.

If you prefer to book by phone, call 1-800-GO-UHAUL and a representative will walk you through the same process. Phone reservations take longer but can be useful if you have questions about truck size or need help choosing between locations.

Reservations hold your truck for a limited time — usually until the end of the business day on your rental date. If you do not show up by that time, the reservation may be cancelled and you could lose your reserved rate. Call the location directly if you are running late.

Understanding truck sizes and what fits in each one

U-Haul offers several truck sizes, and the right choice depends on what you are moving. A 10-foot truck holds roughly the contents of a studio or one-bedroom apartment — a few pieces of furniture, boxes, and small appliances. A 15-foot truck fits a two-bedroom apartment or small house. A 20-foot truck handles a three-bedroom home, and a 26-foot truck is for a four-bedroom house or larger move.

U-Haul's website includes a "truck size estimator" tool where you can select the items you plan to move and it will suggest a truck size. This tool is useful but tends to recommend larger trucks than you might need, so be honest about what you actually have. If you are unsure, call the location and describe your move — the staff can advise you based on experience.

Renting a truck that is too small means multiple trips or leaving items behind. Renting one that is too large costs more and is harder to drive and park. Most people moving a one-bedroom apartment fit comfortably in a 10-foot truck; a two-bedroom usually needs a 15-foot truck.

Pricing, mileage charges, and fuel costs

U-Haul charges by the day plus mileage. A one-day rental of a 10-foot truck in Richmond typically costs between $20 and $40 for the day, plus $0.99 per mile. A 15-foot truck runs roughly $30 to $50 per day plus mileage. These prices vary based on demand, season, and how far in advance you book.

Mileage charges add up quickly. A 100-mile move in a 10-foot truck could cost $99 in mileage alone, on top of the daily rate. U-Haul's website shows the estimated mileage cost before you confirm your reservation, so you can see the total before you commit.

The truck comes with a full fuel tank. You must return it with a full tank, or U-Haul will charge you for the fuel at a rate higher than local gas prices — often $1 to $2 per gallon above market rate. Fill up at a gas station near the return location before you drop off the truck. If you return it empty, you will pay both the fuel surcharge and the cost of the fuel itself.

Insurance, damage waivers, and what happens if you damage the truck

U-Haul offers damage waiver coverage, which limits your financial responsibility if the truck is damaged during the rental. The waiver typically costs $15 to $30 per day depending on the truck size. Without it, you are responsible for the full cost of any damage, which can be hundreds or thousands of dollars for major repairs.

Damage waivers do not cover everything. They usually exclude damage from negligence, such as hitting a low bridge or overloading the truck beyond its weight limit. They also do not cover damage to items you are moving — only the truck itself. Read the terms before you buy the waiver so you know what is and is not covered.

Before you leave the lot, U-Haul will inspect the truck and note any existing damage on the rental agreement. Take photos of the truck's exterior and interior on your phone before you drive away. When you return it, the same inspection happens. If new damage appears, U-Haul will charge you for repairs unless you have the damage waiver.

Equipment rentals and moving supplies you can add

U-Haul rents dollies, hand trucks, furniture pads, and boxes at the same location where you rent the truck. A furniture dolly costs roughly $5 to $10 per day, and a hand truck runs $3 to $5 per day. Boxes and packing supplies are sold by the unit — a bundle of 10 small boxes might cost $15 to $20, and packing tape, bubble wrap, and markers are available separately.

You can add these items when you make your reservation online, or you can purchase them when you pick up the truck. Prices are the same either way, but reserving ahead ensures the equipment is available. If you wait until pickup day and the location is busy, they may not have enough dollies or boxes on hand.

Many people find it cheaper to source boxes from grocery stores, liquor stores, or online marketplaces like Facebook Marketplace or Craigslist than to buy them from U-Haul. Packing supplies like newspaper, towels, and blankets from home work just as well as bubble wrap for padding.

Pickup and return procedures in Richmond

Arrive at your pickup location at least 15 minutes before your reserved time. The staff will check your ID and proof of residency, review the rental agreement with you, and walk you through the truck's features — lights, mirrors, how to operate the lift gate if the truck has one, and where the spare tire is located. This usually takes 10 to 15 minutes.

Before you drive away, inspect the truck inside and out. Check the mirrors, lights, brakes, and steering. Look for dents, scratches, or stains on the exterior and interior. If you see damage that was not noted on the agreement, tell the staff when ready so it is documented. Take photos of anything questionable.

When you return the truck, drive it to the same location or the drop-off location you selected at reservation. Turn off the engine, leave the keys in the ignition or with the staff, and step out. The staff will inspect the truck for damage, check the mileage and fuel level, and process your return. This takes 5 to 10 minutes. You will receive a receipt showing the final charges.

Frequently Asked Questions

Can I rent a U-Haul truck if I am under 25 years old?

Yes, but some locations charge an additional fee for drivers under 25, typically $10 to $20 per day. You still need a valid driver's license and proof of residency. Call the location where you plan to rent to ask about their age policy before you book.

What if I need the truck for longer than one day?

U-Haul charges by the day, so a two-day rental costs twice the daily rate plus mileage for the entire period. Multi-day rentals are common for longer moves. When you make your reservation, specify the exact pickup and return dates and times so the price reflects the full rental period.

Can I pick up the truck in Richmond and return it in a different city?

Yes, one-way rentals are available. The cost is usually higher than a round-trip rental because U-Haul has to move the truck back to Richmond. Enter your return city when you make the reservation, and the site will show the one-way price before you confirm.

What happens if I return the truck late?

Late fees explore if you return the truck after your reserved return time. The fee is typically the daily rate for each additional day or partial day. If you think you will be late, call the location as soon as you know so they can note it on your account.

Do I need a special license to drive a U-Haul truck?

No. U-Haul trucks available for rent in Richmond do not require a commercial driver's license. A standard passenger driver's license is sufficient. Trucks larger than 26 feet may have different requirements depending on weight, but most Richmond rentals fall below that threshold.