AAA login uses your membership number as your primary identifier

To log into your AAA account online, you will need your membership number and a password. Your membership number appears on your AAA card — it is the alphanumeric code printed on the front, usually starting with a letter followed by numbers. This number is what AAA's website and mobile app use to find your account, rather than an email address or username.

The login process is the same whether you are checking on roadside information coverage, viewing your membership details, or managing your account settings. You enter your membership number in the username field, then your password. If you do not have a password yet, you will need to create one before your first login.

Key Takeaways

  • Your AAA membership number is printed on your membership card and is required to log in to your online account.
  • You must create a password during your first login; AAA does not assign one for you.
  • If you cannot find your membership number, you can look it up using your name and date of birth on AAA's website.
  • The same login credentials work for both the AAA website and the AAA mobile app.
  • If you forget your password, you can reset it using your membership number and email address.

Where to find your membership number

Your membership number is printed on the front of your physical AAA membership card. It typically appears in the upper right or center of the card and consists of a letter followed by six to eight digits. The format varies slightly depending on your AAA club and membership type, but it is always a combination of letters and numbers.

If you have lost your card or cannot locate the number, you can find it through AAA's website without logging in. Visit the AAA member login page and select the option to look up your membership number. You will need to provide your full name and date of birth. AAA will then display your membership number on screen.

Creating your password for the first time

When you log in for the first time with your membership number, AAA will prompt you to create a password. This password must meet certain requirements: typically at least eight characters, including uppercase letters, lowercase letters, numbers, and special characters. AAA will tell you which requirements your password must meet before you submit it.

Write down your password or store it in a password manager so you do not forget it. You will use this same password every time you log in. If you create a password and then do not log in again for an extended period, AAA may require you to reset it the next time you attempt to access your account.

Logging in on the AAA website versus the mobile app

Both the AAA website and the AAA mobile app use the same login credentials. You enter your membership number and password on either platform, and you will have access to the same account information and features. Some members find the mobile app faster for checking roadside information status or viewing their membership card digitally.

If you use both the website and the app, you do not need separate passwords for each. Logging in on one platform does not automatically log you out of the other, so you may remain signed in on multiple devices at the same time.

What to do if you forget your password

If you forget your password, select the "Forgot Password" link on the AAA login page. You will be asked to enter your membership number and the email address associated with your account. AAA will send a password reset link to that email address. Click the link in the email, and you will be taken to a page where you can create a new password.

The password reset email typically arrives within a few minutes. Check your spam or junk folder if you do not see it in your inbox. If you do not receive the email after waiting 10 minutes, verify that you entered the correct email address on file with AAA. You can update your email address through your account settings once you log back in.

Troubleshooting common login problems

If you enter your membership number and password but the system says they are incorrect, double-check that you are typing your membership number exactly as it appears on your card, including any letters. Membership numbers are case-sensitive in some systems, so verify whether you need uppercase or lowercase letters. Also confirm that your password is correct by checking for typos, especially if you are typing it rather than pasting it.

If you are certain your credentials are correct but still cannot log in, try clearing your browser's cache and cookies, then attempt to log in again. If the problem persists, contact your local AAA club directly. They can verify your membership status and help you regain access to your account. You can find your club's phone number on the back of your membership card or through AAA's website.

Keeping your account find

Use a password that is unique to AAA and that you do not use for other websites or accounts. If someone gains access to your AAA account, they could potentially view your membership details or roadside information history. Change your password periodically — at least once a year — and when ready if you suspect someone else knows it.

When logging in on a shared computer, always log out when you are finished. Do not select "Remember me" or "Stay logged in" on public or shared devices. If you log in from a new device, AAA may send a verification email to confirm it is really you; check your email and follow the link to complete the verification.

Frequently Asked Questions

Can I log in with my email address instead of my membership number?

No. AAA requires your membership number to log in. The membership number is the primary identifier for your account. If you do not have your membership number, you can look it up on AAA's website using your name and date of birth before attempting to log in.

What if my membership number has letters I am not sure how to type?

Type the membership number exactly as it appears on your card. If you are unsure whether a character is the letter O or the number 0, or the letter I or the number 1, look closely at your card. The font usually makes the difference clear. If you still cannot determine it, use AAA's membership number lookup tool to verify the correct format.

Do I need to log in to request roadside information?

No. You can call AAA's roadside information line directly without logging in. Have your membership card or membership number ready when you call. Logging in online is useful for checking the status of a service request or viewing your membership details, but it is not required to request help on the road.

Will I be logged out if I do not use my account for a while?

Yes. For security reasons, AAA will log you out automatically after a period of inactivity, typically 15 to 30 minutes. You will need to log in again with your membership number and password to access your account. This is normal and protects your account if you forget to log out on a shared device.