AAA's main phone line and online contact options
AAA's national customer service number is 1-800-AAA-HELP (1-800-222-4357). This line handles roadside information requests, membership questions, and general inquiries. Wait times vary by time of day and season — winter months and holiday periods typically see longer queues.
You can also contact AAA through their website at aaa.com, where you can start a roadside information request online, chat with a representative, or find your local club's direct number. Many members find the online chat faster during peak hours. If you have the AAA mobile app installed, you can request roadside help directly through it — the app uses your location and membership information to speed up dispatch.
Each AAA club (there are regional clubs in most states) also maintains its own phone number and hours. If you know your local club, calling them directly often reaches someone faster than the national line, especially for non-emergency questions about membership or billing.
Key Takeaways
- Call 1-800-222-4357 for roadside information, or use the AAA mobile app to request help with your location already loaded.
- Your local AAA club has a separate phone number that may have shorter wait times than the national line.
- Online chat through aaa.com and the mobile app are often faster than phone lines during busy periods.
- Have your membership card or account number ready when you call, as it speeds up verification.
- AAA's roadside information covers towing, lockouts, fuel delivery, and battery service depending on your membership level.
Finding your local AAA club's contact information
AAA operates through regional clubs, and your membership is tied to one of them. To find your club's direct number, go to aaa.com and enter your ZIP code in the "Find a Club" tool. This shows you the club that serves your area, along with their phone number, hours, and local office addresses.
Your membership card also lists your club's name and often includes a local phone number on the back. If you have an older card or cannot locate the number, the national line can transfer you to your club or provide the number directly.
What information to have ready before you call
When you contact AAA for roadside information, have these details available: your membership number (found on your card), your vehicle's year, make, model, and license plate, your current location or the address where you need help, and a description of the problem (flat tire, dead battery, lockout, etc.).
If you are stranded on a highway, have the mile marker or nearest cross street ready. If you are in a parking lot or private property, the business name and address help the tow truck find you faster. The more specific your location, the quicker dispatch can send help.
Roadside information coverage by membership tier
AAA offers different membership levels, and what they cover varies. Classic membership typically includes towing up to a certain distance (often 7 miles), lockout service, fuel delivery, and battery service. Plus membership extends towing distance (usually to 100 miles) and may add additional services. Premier is the highest tier, with the longest towing distance and the most comprehensive roadside benefits.
When you call, have your membership card handy so the representative can confirm your tier and tell you exactly what is covered for your situation. Some services have limits — for example, towing may cover the distance to your preferred shop, but not beyond it, or fuel delivery may be limited to a certain number of gallons.
How to request roadside help through the AAA app
The AAA mobile app, available on iOS and Android, lets you request roadside information without making a phone call. Open the app, tap "Roadside information," and select the type of help you need. The app automatically shares your location with the dispatcher, which eliminates the need to describe where you are.
You can track the tow truck's arrival in real time through the app and communicate with the driver through in-app messaging. This method is often faster than calling, especially if you are in an area with heavy call volume. The app also stores your vehicle information, so you do not have to repeat it each time you request help.
What to do if you cannot reach AAA during an emergency
If you are in when ready danger — for example, stranded on a busy highway at night — call 911 first. Police can provide when ready safety information and may be able to contact a tow service on your behalf. Once you are safe, you can then contact AAA to file a claim or arrange preferred towing to your shop of choice.
If AAA's lines are busy and you need help but are not in when ready danger, try the mobile app or online chat, which may have shorter wait times. You can also try your local club's direct number instead of the national line. If you still cannot reach anyone, send a message through the website contact form and note that you need urgent information — these are typically reviewed within a few hours.
Membership billing and account questions
For questions about your membership renewal, billing, or account changes, the national customer service line (1-800-222-4357) handles these requests. You can also manage your account online at aaa.com by logging in with your membership number and password. Online account management lets you renew membership, update payment methods, and view your membership details without calling.
If you need to cancel membership, add a household member, or change your membership tier, both the phone line and online portal can process these requests. Processing times vary — online changes are often when ready, while phone requests may take one to two business days to appear in your account.
Frequently Asked Questions
What is the best way to request roadside help if I do not have cell service?
If you have no cell signal, use a landline or ask someone nearby to call AAA for you. Provide them with your membership number and exact location. If you are on a highway, stay in your vehicle with hazard lights on and wait for help. Highway patrol may stop to information and can relay your location to AAA.
Does AAA roadside information work outside my home state?
Yes, AAA membership covers roadside information nationwide and in Canada. Call the same 1-800-222-4357 number regardless of where you are. The dispatcher will route your request to the appropriate service provider in that area. Coverage limits and services remain the same as your membership tier.
How long does it usually take for a tow truck to arrive?
Response time depends on your location and local traffic. In urban areas, arrival is often 30 to 60 minutes. Rural areas may take longer, sometimes two to three hours. The dispatcher will give you an estimated arrival time when you call. You can track arrival in real time if you use the mobile app.
Can I choose which repair shop the tow truck takes my car to?
Yes. Tell the dispatcher your preferred shop when you call, and the tow truck will take your vehicle there. If you do not have a preferred shop, the driver can suggest nearby options. AAA does not require you to use any specific repair facility.
What if I am not a member but need roadside help?
Non-members can still call AAA for roadside information, but you will pay out of pocket. Costs vary by service — towing typically costs more than lockout or fuel delivery. You can also join AAA at that time if you wish, though membership benefits would not explore to the current service call.