Moto Member is a roadside information program run by Motorcyclist Outreach Foundation
Moto Member is a membership program that provides roadside information specifically for motorcycle riders. The program covers towing, fuel delivery, lockout service, and other emergency help when your bike breaks down or you need when ready support on the road. You pay an annual or multi-year membership fee upfront, and then call a dedicated number when you need help — there are no per-incident charges after that.
The program is operated by Motorcyclist Outreach Foundation (MOF), a nonprofit organization focused on motorcycle safety and rider support. Membership is open to any motorcycle owner or rider, regardless of the bike's age or condition. The service works nationwide, though response times and available services vary by location.
Key Takeaways
- Moto Member covers towing, fuel delivery, lockout service, and jump starts for motorcycles, with no per-call fees once you are a member.
- You pay a flat annual or multi-year membership fee rather than paying each time you use the service.
- The program operates nationwide through a network of service providers, but availability and response times depend on your location.
- You contact Moto Member directly by phone when you need help, and they dispatch a service provider to your location.
What Services Moto Member Covers
Moto Member membership typically includes towing to a repair shop of your choice, fuel delivery if you run out of gas, lockout service if you lose your keys, and jump-start service for a dead battery. The exact services and coverage limits depend on which membership tier you choose — the program usually offers different levels at different price points.
Towing distance varies by membership level. Some tiers cover towing up to a certain mileage (often 50 or 100 miles), while others may offer longer distances or unlimited towing. You should check the specific terms of the membership tier you are considering, because the difference between tiers is usually in how far they will tow and what additional services are included.
Services are dispatched through a network of independent service providers — not all providers offer every service in every location. If you live in a rural area or a location with fewer service partners, response time may be longer, and some services may not be available. Before joining, you can contact Moto Member to ask whether specific services are available in your area.
How to Use Moto Member When You Need Help
When you need roadside information, you call the Moto Member phone number provided with your membership card or in your welcome materials. Have your membership number and your location ready. The dispatcher will ask what kind of help you need and where you are, then dispatch a service provider to you.
You do not pay anything at the time of service — your membership fee covers the cost. The service provider may ask for your membership number to confirm you are an active member before they begin work. If you need to be towed, you can usually request which repair shop the tow truck takes your bike to, though the service provider may have restrictions based on distance or their own agreements.
Response time depends on how many service providers are in your area and how busy they are. In urban areas, help may arrive within an hour or two. In rural areas, it could take longer. If you are stranded in a location with no nearby service providers, Moto Member may arrange help from a more distant provider or work with you on alternatives.
Membership Costs and Renewal
Moto Member charges an annual membership fee, with the option to purchase multi-year memberships at a discounted rate. The exact cost varies and may change year to year. You can find current pricing on the Moto Member website or by contacting them directly.
Your membership renews automatically each year unless you cancel. You will receive a renewal notice before your membership expires, usually with information about any price changes. If you do not use the service during your membership year, you do not get a refund — it works like an insurance policy where you pay upfront for the coverage.
Some motorcycle clubs, insurance companies, or dealerships offer Moto Member membership as a benefit or discount to their members. If you belong to a motorcycle organization or have certain types of motorcycle insurance, check whether a discount or included membership is available to you.
How Moto Member Differs from General Roadside information
General roadside information programs like AAA cover cars, motorcycles, and other vehicles under the same membership. Moto Member is motorcycle-specific, which means the service providers are trained to handle motorcycle towing and repair issues. A standard roadside information program may not have providers experienced with motorcycles, or may charge extra for motorcycle coverage.
Motorcycle towing is different from car towing — the bike must be loaded and secured properly to avoid damage. A service provider unfamiliar with motorcycles might use a flatbed or improper strapping that damages your bike. Moto Member's network is built around providers who know how to handle motorcycles safely.
If you already have roadside information through your motorcycle insurance or a general membership program, check what it covers for motorcycles before paying for Moto Member. Some insurance policies include roadside information, and some general programs cover motorcycles without extra cost. Moto Member is most useful if your current coverage does not include motorcycles or if you want dedicated motorcycle-specific service.
What to Do Before You Need Help
Once you become a member, keep your membership card or a photo of it with you when you ride. Write down or save the Moto Member phone number in your phone. If your phone dies or you cannot call, you may need to flag down another rider or use a nearby business phone to call for help.
Review your membership terms so you know what is covered and what the limits are — particularly the towing distance and which services are available in your area. If you frequently ride in remote areas, confirm that service is available in those locations before you need it.
If you have a preferred repair shop, ask Moto Member whether that shop is in their network or whether you can request it when you call for a tow. Some shops have agreements with roadside information programs, while others do not. Knowing this ahead of time prevents confusion if you ever need a tow.
Frequently Asked Questions
Does Moto Member cover damage to my motorcycle during towing?
Moto Member's service providers are trained to tow motorcycles safely, but the program itself does not cover damage that occurs during the tow. If your bike is damaged during service, you would need to file a claim with your motorcycle insurance or pursue a claim against the service provider directly. Ask about the service provider's liability coverage when you call for help.
Can I use Moto Member if my motorcycle is not running?
Yes. Towing is one of the main services Moto Member covers, so a non-running bike is exactly what the service is designed for. Call the number on your membership card, tell them your bike will not start, and they will dispatch a tow truck to your location.
What happens if I move to a different state?
Moto Member operates nationwide, so your membership remains valid if you move. However, the network of service providers may be different in your new location, which could affect response times and available services. Contact Moto Member after you move to confirm that service is available in your new area.
Is Moto Member the same as motorcycle insurance roadside information?
No. Moto Member is a separate membership program, while roadside information is often included as an add-on to motorcycle insurance policies. Some riders use both — their insurance covers roadside help, and Moto Member provides an additional dedicated motorcycle-specific option. Check your insurance policy to see whether roadside information is already included before paying for a separate membership.
Can I cancel my Moto Member membership if I do not use it?
Yes, you can cancel at any time. However, most memberships do not offer refunds for unused portions of the year. If you cancel mid-year, you typically lose the remainder of your membership fee. Contact Moto Member directly to learn their cancellation policy and process.